ConnectWise ScreenConnect (Control)
Fast, reliable, and secure remote support.
Overview
ConnectWise ScreenConnect, now known as ConnectWise Control, is a self-hosted or cloud-based remote support solution. It allows technicians to remotely access and control desktops and mobile devices. For MSPs, it's a fundamental tool for service delivery, allowing them to create separate, secure sessions for each client, manage access permissions for technicians, and provide on-demand support. While focused on remote access, this is a core part of managing client systems and identities in an MSP context.
✨ Key Features
- Remote Support and Access
- Unattended Access Agents
- Role-Based Security
- Session Logging and Auditing
- Customization and Branding
- Multi-tenant by design
- Remote Meeting capabilities
🎯 Key Differentiators
- Deep integration with the ConnectWise ecosystem (PSA, RMM)
- Powerful customization and branding options
- Flexible self-hosting or cloud options
Unique Value: Provides MSPs with a highly secure and customizable tool for remote access, a cornerstone of managed services, with inherent multi-tenant capabilities.
🎯 Use Cases (4)
✅ Best For
- Establishing secure, on-demand remote control sessions with client devices
- Deploying persistent agents for anytime access to managed endpoints
- Integrating with a PSA to automatically log session details to a ticket
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Needing a full IAM suite for managing application access (SSO, provisioning).
🏆 Alternatives
Offers tighter integration with MSP business platforms like ConnectWise PSA compared to standalone remote access tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: 1 user, 3 access agents
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