Gainsight Customer Communities
Drive product adoption and scale support with a customer-centric community.
Overview
Gainsight Customer Communities (formerly inSided) is a community platform designed to help B2B SaaS companies improve customer success. It integrates with the Gainsight platform to provide a holistic view of the customer and enables companies to scale support, gather product feedback, and increase customer advocacy.
✨ Key Features
- Customer communities
- Knowledge base
- Product feedback and ideation
- In-app community widgets
- Integration with Gainsight CS
🎯 Key Differentiators
- Deep integration with the Gainsight customer success platform
- Strong focus on B2B SaaS companies
- In-app community engagement features
Unique Value: A community platform that is fully integrated with your customer success strategy.
🎯 Use Cases (4)
✅ Best For
- Reducing support tickets for a B2B software company
- Improving product adoption through a customer community
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Consumer-facing brand communities
- Simple discussion forums
🏆 Alternatives
Provides a more holistic view of the customer by combining community and customer success data.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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