Gainsight PX
The Complete Product Experience Platform.
Overview
Gainsight Product Experience (PX) combines deep user analytics with in-app engagements like guides, surveys, and feedback collection. It allows product and customer success teams to understand how users are interacting with the product, identify friction points, and guide them to value. This data can be used to define and track product-qualified leads based on adoption and engagement milestones.
✨ Key Features
- Product & User Analytics
- In-app Engagements (Guides, Dialogs)
- User Segmentation
- NPS & Feedback Surveys
- Feature Adoption Tracking
- Funnel Analysis
🎯 Key Differentiators
- Integration with Gainsight's Customer Success platform
- Combines analytics and in-app engagements in one platform
- Strong focus on both product and customer success outcomes
Unique Value: Provides a unified platform to analyze user behavior and act on it with in-app engagements to drive product-led growth.
🎯 Use Cases (5)
✅ Best For
- Improving trial-to-paid conversion with in-app guidance
- Increasing adoption of new features through targeted campaigns
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies needing a pure Product-Led Sales platform (it's broader)
- Teams requiring deep integration with a data warehouse as the primary source
🏆 Alternatives
Unlike pure analytics tools, it allows you to directly influence user behavior. Unlike pure engagement tools, it provides deep analytics to inform your strategy.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Up to 1,000 Monthly Active Users (MAUs)
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