Gorgias
The #1 rated helpdesk for ecommerce.
Overview
Gorgias is a leading help desk software that leverages AI to help eCommerce businesses manage all their customer interactions in a centralized manner. It integrates deeply with ecommerce platforms like Shopify, BigCommerce, and Magento to pull in customer data and order information directly into the support ticket. Its AI features are focused on automating common ecommerce support tasks, such as responding to order status inquiries and managing returns.
✨ Key Features
- Deep integration with ecommerce platforms (Shopify, BigCommerce, Magento)
- AI-powered quick replies and automated responses
- Smart Rules for automatic ticket assignment, tagging, and prioritization
- Unified view of customer conversations from email, chat, social media, and SMS
- Sentiment analysis
- Order and customer data displayed alongside tickets
- Macros for one-click responses
🎯 Key Differentiators
- Deep, native integration with ecommerce platforms
- Ability to modify orders and issue refunds from the helpdesk
- Focus on turning customer support into a revenue driver
Unique Value: Provides a customer service platform that is deeply integrated with ecommerce backends, enabling agents to provide faster, more contextual support and drive sales.
🎯 Use Cases (5)
✅ Best For
- Significantly reducing response times for common customer inquiries
- Increasing agent efficiency by automating repetitive tasks
- Improving customer satisfaction by providing fast and personalized support
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that are not in the ecommerce industry, as its features are highly tailored to online retail.
🏆 Alternatives
Offers a much more specialized and efficient solution for ecommerce businesses compared to general-purpose helpdesks, thanks to its deep platform integrations.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Advanced and Enterprise plans tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: N/A
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