Hiver
The World's First Helpdesk for Google Workspace
Overview
Hiver is a customer service helpdesk that works directly within Gmail. It allows teams to manage shared inboxes, assign emails to team members, and track key metrics without leaving their inbox. Hiver is designed for businesses that use Google Workspace and want a simple, collaborative way to handle customer emails.
✨ Key Features
- Shared Inboxes
- Email Assignment and Delegation
- Collision Alerts
- Email Templates
- Analytics and Reporting
- Automations
- CSAT Surveys
🎯 Key Differentiators
- Deep integration with Google Workspace
- Simplicity and ease of use
- Focus on team collaboration within the inbox
Unique Value: Transforms Gmail into a powerful, collaborative help desk, allowing teams to manage customer service without leaving their inbox.
🎯 Use Cases (5)
✅ Best For
- Customer service for teams using Google Workspace
- Managing shared inboxes like support@ and info@.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that do not use Google Workspace
- Teams that require a standalone help desk platform with advanced features.
🏆 Alternatives
Offers a more seamless and integrated experience for Google Workspace users compared to standalone help desk platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Elite tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: N/A
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