Incident IQ
The Service Management Platform for K-12.
Overview
Incident IQ is a comprehensive operations platform designed specifically for K-12 school districts. It integrates help desk ticketing, asset management, and facilities maintenance into a single system. The platform aims to improve efficiency, minimize classroom disruptions, and create safe and productive learning environments by streamlining support workflows for IT, facilities, and other departments.
✨ Key Features
- Help Desk Ticketing
- Asset Management
- Facilities Maintenance Work Orders
- HR Service Delivery
- Event and Facility Scheduling
- Integrations with K-12 Systems
🎯 Key Differentiators
- Purpose-built exclusively for K-12 workflows.
- Deep integrations with other K-12 software systems.
- Unified platform for IT, facilities, and other operational departments.
Unique Value: Incident IQ provides a single, K-12 native platform where teachers and staff can get support for anything, and where districts can manage all their operational workflows and assets in one place.
🎯 Use Cases (3)
✅ Best For
- Providing a unified service desk for all K-12 operational workflows.
- Streamlining maintenance tasks and preventive maintenance planning.
- Integrating asset data with help ticketing for a complete service history.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Higher education institutions.
- Organizations that only need facility management without the IT help desk component.
- Users requiring advanced capital planning or building automation integrations.
🏆 Alternatives
Unlike generic IT service desks, it's built for education workflows out of the box. Compared to facilities-only systems, it offers a unified solution that includes the critical IT asset management component essential for modern school districts.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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