InMoment
The easiest way to improve experiences.
Overview
InMoment is a comprehensive Customer Experience (CX) and Voice of the Customer (VoC) platform for large enterprises. It goes beyond traditional feedback collection by integrating experience data from surveys and reviews with operational data from CRMs and other business systems. This allows for a more holistic analysis of the customer journey, using AI and text analytics to uncover insights and drive improvements across the organization.
✨ Key Features
- Omnichannel Data Collection (Surveys, Reviews, Social, Voice)
- AI-powered Text & Voice Analytics
- Customer Journey Analytics
- Case Management & Closed-Loop Feedback
- Employee Experience Management
- Predictive Analytics
🎯 Key Differentiators
- Integrated approach combining feedback, operational, and market data.
- Strong professional services and managed analytics.
- Focus on industry-specific solutions (e.g., retail, automotive, healthcare).
Unique Value: Delivers a more intelligent customer experience by integrating all types of customer signals and providing industry-specific expertise.
🎯 Use Cases (5)
✅ Best For
- Analyzing customer feedback in conjunction with transaction data to understand drivers of loyalty.
- Improving frontline employee performance by linking it to customer feedback.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Startups or small businesses needing a simple survey tool.
- Teams without the resources to manage a large-scale CX program.
🏆 Alternatives
Offers a more managed, service-oriented approach compared to purely self-service platforms, helping enterprises derive more value from their CX programs.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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