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OpenCounter

Modern Permitting & Licensing.

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Overview

OpenCounter provides a suite of software tools for city and county governments to make their permitting and licensing processes more user-friendly and efficient. The platform guides applicants through a series of questions to determine which permits they need, what the fees will be, and where their project is allowed based on zoning. This self-service portal reduces calls and front-counter visits, freeing up staff time.

✨ Key Features

  • Zoning Lookup Tool
  • Permit Discovery Portal
  • Fee Calculation
  • Business & Residential Portals
  • Integration with existing permitting systems
  • Customizable workflows

🎯 Key Differentiators

  • User-centric design focused on the applicant's experience
  • Specialization in the 'front-end' of the permitting process (discovery and guidance)
  • Handles configuration and setup in-house, ensuring quality

Unique Value: Simplifies complex government regulations, making it easier for citizens and businesses to navigate permitting, licensing, and zoning.

🎯 Use Cases (4)

Helping entrepreneurs understand requirements for starting a business Guiding homeowners through renovation permit processes Providing clear zoning information to the public 24/7 Streamlining intake for government planning departments

✅ Best For

  • Used by cities like Cincinnati to reduce the time it takes for business owners to research requirements from days to minutes.
  • Integrates with existing systems of record for government agencies.

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Private sector real estate development analysis
  • National-level property data research

🏆 Alternatives

Clariti MyGovernmentOnline Accela Citizen Access

Focuses on providing a superior, user-friendly front-end experience, which can be integrated with more complex back-end permitting systems.

💻 Platforms

Web

🔌 Integrations

Accela Tyler Technologies CentralSquare Other government permitting systems

🛟 Support Options

  • ✓ Email Support
  • ✓ Phone Support
  • ✓ Dedicated Support (All tier)

🔒 Compliance & Security

✓ SOC 2 ✓ ISO 27001 ✓ SSO ✓ SOC 1 ✓ SOC 2 ✓ ISO 27001

💰 Pricing

Contact for pricing
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