Penelope by Athena Software
Smart, configurable and mobile case management software for social services.
Overview
Penelope is a globally used, cloud-based case management and client information system developed by Athena Software. It is designed for governments, non-profits, universities, social services, and healthcare providers. The platform integrates scheduling, clinical notes, automated workflows, service tracking, billing, and reporting into one system. It is mobile-friendly and offers a secure SaaS solution.
✨ Key Features
- Client Scheduling & Calendaring
- Automated Workflows
- Configurable Smart Forms
- Service Delivery Tracking
- Integrated Billing Module
- Outcomes Evaluation
- Reporting (130+ built-in reports)
- Client Engagement Portal ('Engage')
🎯 Key Differentiators
- Strong focus on clinical and counseling workflows.
- Global presence with multiple data residency options.
- Concurrent user licensing model, which can be cost-effective.
Unique Value: Provides a comprehensive, clinically-focused case management system that combines robust practice management tools with extensive security and compliance for global human services organizations.
🎯 Use Cases (6)
✅ Best For
- Managing clinical records and appointments for mental health agencies.
- Tracking service delivery and outcomes for family counseling centers.
- Using the 'Engage' portal for client communication and document completion.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations focused primarily on fundraising or donor management.
🏆 Alternatives
Offers stronger clinical and scheduling features than many general nonprofit CRMs, and its global data hosting options are a key differentiator for international organizations.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
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