Widewail
Unlock the full potential of customer feedback.
Overview
Widewail is a trust marketing platform that helps businesses manage their online reputation through a combination of software and services. They specialize in generating new reviews via SMS (Invite), providing human-powered, managed review responses (Engage), and managing social media content. Their focus is on saving businesses time while improving their online reputation with authentic, thoughtful engagement.
✨ Key Features
- Managed Review Response
- Automated Review Generation (SMS-based)
- Listings Management
- Social Media Management & Engagement
- Video Testimonial Generation
- Negative Feedback Surveys
🎯 Key Differentiators
- Human-powered, managed review response service
- Strong focus on specific verticals like automotive and multi-family housing
- Video testimonial generation feature
- Emphasis on building trust through authentic engagement
Unique Value: Widewail combines smart automation with a human touch, providing managed services to handle review responses and social engagement, saving businesses time and building customer trust.
🎯 Use Cases (5)
✅ Best For
- High-touch reputation management for the automotive industry
- Streamlining review and listings management for multi-family property groups
- Saving time for local business owners by handling review responses
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses looking for a low-cost, DIY software-only solution
- Companies that want to write all of their own review responses in-house
🏆 Alternatives
Unlike purely software-based competitors, Widewail's core offering includes a managed service where their team responds to reviews on the business's behalf, providing a higher level of service and ensuring a consistent, professional voice.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
🔄 Similar Tools in Review Management
Podium
A marketing and communication platform that helps businesses manage online reviews, messaging, and p...
Birdeye
An all-in-one platform for reputation management, customer experience, and digital marketing....
Yext
A platform to manage brand information across websites, search engines, maps, and social networks....
Reputation
A platform for managing online reputation, social media, and customer experience....
ReviewTrackers
A platform for monitoring, managing, and analyzing customer reviews from over 100 sites....
Sprout Social
A comprehensive social media management platform for publishing, engagement, and analytics....