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Lakeside Software

Digital Experience Management. Proactively measure, analyze, and optimize your digital experience.

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Overview

Lakeside Software's SysTrack platform is a comprehensive Digital Experience Management solution. It collects and analyzes a vast amount of data from every endpoint, providing IT with deep insights into system performance, application usage, and the overall employee experience. This data helps organizations proactively identify and resolve issues, optimize their IT environment, and make informed decisions for digital transformation projects.

✨ Key Features

  • Endpoint Data Collection (over 10,000 metrics)
  • Proactive Problem Identification
  • Root Cause Analysis
  • Application Performance Monitoring
  • IT Asset Optimization
  • Persona-based Analysis
  • Right-sizing and IT planning

🎯 Key Differentiators

  • Depth and breadth of data collection from endpoints.
  • Strong capabilities for IT planning and right-sizing.
  • Intelligent, persona-based analysis of user segments.
  • Long-standing presence and expertise in the market.

Unique Value: Provides unparalleled visibility into the digital environment by capturing thousands of metrics from every endpoint, enabling IT to proactively optimize performance, cost, and employee experience.

🎯 Use Cases (6)

Proactive IT support and help desk optimization. Digital transformation planning and validation. Hardware and software asset optimization. Improving remote worker productivity. Application performance troubleshooting. Right-sizing VDI and physical desktop environments.

✅ Best For

  • Collecting detailed performance data to troubleshoot complex IT issues.
  • Planning hardware refreshes based on actual usage data.
  • Validating the success of a major software or OS migration.

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Employee engagement and culture surveys.
  • Performance management and goal setting.
  • Internal communications and intranet.

🏆 Alternatives

Nexthink ControlUp 1E Aternity

Lakeside's key strength is the sheer depth of its data collection, which provides a very granular level of insight for troubleshooting and IT planning that may exceed what other DEX tools capture.

💻 Platforms

Web Windows macOS Linux VDI environments

✅ Offline Mode Available

🔌 Integrations

ServiceNow Splunk Microsoft Intune VMware Workspace ONE Citrix

🛟 Support Options

  • ✓ Email Support
  • ✓ Phone Support
  • ✓ Dedicated Support (Enterprise tier)

🔒 Compliance & Security

✓ SOC 2 ✓ GDPR ✓ SSO ✓ SOC 2 Type II

💰 Pricing

Contact for pricing

✓ 14-day free trial

Free tier: NA

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