Espressive
AI-driven automation to elevate workplace support, enhancing productivity & satisfaction from day 1.
Overview
Espressive provides an AI-powered virtual agent platform, named BaristaGPT, designed to automate employee self-help across the enterprise, including HR, IT, and other departments. It uses advanced AI and machine learning to understand employee language and context, providing immediate, personalized answers and automating request fulfillment. The platform integrates with existing systems to create a seamless experience, deflecting tickets from the help desk and improving employee productivity.
✨ Key Features
- Conversational AI Virtual Agent (BaristaGPT)
- Agentic AI for complex task automation
- Omnichannel support (Teams, Slack, Web, Mobile)
- Enterprise Search
- Low-code workflow automation
- Out-of-the-box integrations
🎯 Key Differentiators
- Advanced Language Model that understands employee context and intent.
- Rapid time to value with a focus on day-one ROI.
- Employee Adoption Program to ensure high usage.
Unique Value: Delivers a human-like conversational AI that automates resolution of employee issues across the entire enterprise, not just within a single department, leading to high deflection rates and improved employee experience.
🎯 Use Cases (4)
✅ Best For
- Significantly reducing call and ticket volume to the HR help desk.
- Improving employee satisfaction by providing instant answers to common questions.
- Automating multi-step processes like software provisioning or facilities requests.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations without a culture of self-service
- Companies looking for a traditional, human-agent-based ticketing system
🏆 Alternatives
Unlike traditional chatbots that rely on keyword matching and predefined scripts, Espressive uses advanced AI to understand context, personalize interactions, and automate complex workflows on the fly.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All customers receive a dedicated Customer Success Manager tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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