Workday Help
A comprehensive knowledge and case management solution to help employees get the HR information they need, faster.
Overview
Workday Help is a knowledge and case management solution that is part of the broader Workday Human Capital Management (HCM) suite. It allows HR teams to create and manage a centralized knowledge base for employees to self-serve answers to their questions. When self-service isn't enough, employees can create cases that are intelligently routed to the appropriate HR team member for resolution, all within the familiar Workday user interface.
✨ Key Features
- Knowledge Management
- Case Management
- Employee Self-Service
- Secure Handling of Confidential Cases
- Integration with Workday HCM data
- Machine Learning for suggesting relevant articles
🎯 Key Differentiators
- Seamless integration with Workday HCM, providing deep contextual data for cases.
- Unified user experience within the core Workday platform.
- Leverages existing Workday security and reporting frameworks.
Unique Value: Provides a single, unified system for all HR needs, from core HCM to service delivery, eliminating the need for separate helpdesk software.
🎯 Use Cases (4)
✅ Best For
- Reducing the volume of repetitive questions to the HR team through self-service knowledge articles.
- Improving resolution times for employee inquiries by routing cases to the correct specialists.
- Ensuring compliance and security for sensitive HR cases.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies not using the Workday HCM suite
- Organizations needing a helpdesk for non-HR departments like IT or Facilities
🏆 Alternatives
Unlike external helpdesk systems that require complex integrations, Workday Help is natively built into the core HRIS, providing unparalleled access to employee data and processes.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Available through Named Support Contacts and Success Plans tier)
🔒 Compliance & Security
💰 Pricing
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