Salesforce for HR
Powering the future of work with one connected platform.
Overview
While not a dedicated, off-the-shelf HRIS, Salesforce can be configured and customized to act as a powerful employee helpdesk and HR service delivery platform. By leveraging Service Cloud, Experience Cloud, and the core Salesforce platform, organizations can create branded employee portals, manage cases, build knowledge bases, and automate complex HR workflows. This approach is often used by companies that are already heavily invested in the Salesforce ecosystem.
✨ Key Features
- Case Management (Service Cloud)
- Employee Self-Service Portals (Experience Cloud)
- Knowledge Base
- Workflow and Process Automation (Flow)
- Dashboards and Reporting
- Chatbots (Einstein Bots)
🎯 Key Differentiators
- Extreme flexibility and customizability of the platform.
- Unified platform for managing both customer (CRM) and employee relationships.
- Vast ecosystem of third-party apps on the AppExchange.
Unique Value: Provides a single, unified platform to manage all constituent relationships—customers, partners, and employees—allowing for a 360-degree view and shared business processes.
🎯 Use Cases (4)
✅ Best For
- Companies with existing Salesforce investments extending the platform to HR.
- Organizations wanting a single platform for both customer and employee service.
- Creating highly customized and branded employee experiences.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies with no prior Salesforce experience
- Small businesses needing a simple, out-of-the-box HR helpdesk
- Organizations not requiring extensive customization
🏆 Alternatives
Unlike dedicated HR helpdesks, Salesforce offers a platform that can be tailored to any business process, allowing for unparalleled customization and integration across all departments, not just HR.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available with Premier and Signature Success Plans tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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