ServiceNow HR Service Delivery
Unlock enterprise productivity and give your employees the service experience they deserve.
Overview
ServiceNow HR Service Delivery (HRSD) is a comprehensive solution that digitizes and streamlines HR services on a unified platform. It provides employees with a single place to manage their work needs, from onboarding and transitions to case and knowledge management. By automating routine tasks and providing a consumer-grade service experience, HRSD helps organizations increase employee engagement, improve HR productivity, and ensure compliance.
✨ Key Features
- Case and Knowledge Management
- Employee Center Portal
- Enterprise Onboarding and Transitions
- Employee Journey Management
- Now Assist for HRSD (Generative AI)
- Issue Auto Resolution
- Digital Workflows
🎯 Key Differentiators
- Single platform architecture for enterprise-wide service management
- Powerful workflow automation capabilities
- Extensive integration possibilities beyond HR
Unique Value: Provides a unified service experience across the entire enterprise, not just HR, on a single platform.
🎯 Use Cases (5)
✅ Best For
- Improving HR team productivity by automating manual tasks.
- Enhancing employee satisfaction through a single, easy-to-use service portal.
- Streamlining complex employee journeys like parental leave or relocation.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Very small businesses with minimal HR needs
- Organizations looking for a simple, standalone ticketing system without broader platform capabilities
🏆 Alternatives
Unlike point solutions, ServiceNow offers a holistic platform that can connect HR processes with IT, facilities, and other departments for seamless employee journeys.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies by support plan tier)
🔒 Compliance & Security
💰 Pricing
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