🔧 Tools in Employee Helpdesk

Espressive

AI-driven automation to elevate workplace support, enhancing productivity & satisfaction from day 1.

An AI-based virtual support agent, Barista, that automates the resolution of employee questions and requests.

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Moveworks

The AI platform that automates support at work.

A conversational AI platform that automatically resolves employee issues and requests across HR, IT, and other departments.

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Freshservice

Delight your employees with a modern, intuitive service management solution.

An intelligent, right-sized service management solution from Freshworks that can be used for HR service delivery.

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Leena AI

Transforming Employee Experience with Generative AI.

An AI-powered platform for HR service delivery, employee engagement, and workflow automation.

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HappyFox

A Help Desk and Customer Support Software that's a class apart.

A practical and powerful help desk software that can be adapted for employee helpdesk and HR case management.

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ServiceNow HR Service Delivery

Unlock enterprise productivity and give your employees the service experience they deserve.

A single platform to automate and streamline HR services, improving employee satisfaction and HR efficiency.

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Dovetail

The HR Service Delivery Platform for the Modern Workforce.

A dedicated HR service delivery platform with case management, knowledge management, and employee portal capabilities.

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Help Scout

A better way to talk with customers.

A customer service platform focused on human-centric support, ideal for HR teams that prioritize personalized employee communication.

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Zoho Desk

The context-aware help desk software.

An omnichannel help desk software from Zoho that can be used by HR teams to manage employee support.

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TOPdesk

Create the best possible service experience.

An enterprise service management solution that helps you share knowledge, create workflows, and manage services for all departments, including HR.

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SolarWinds Service Desk

A modern, cloud-based IT service management (ITSM) solution.

An ITSM platform that can be extended to other departments like HR to provide a centralized employee service portal.

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Salesforce for HR

Powering the future of work with one connected platform.

Utilizes the Salesforce platform to build connected employee experiences and HR service delivery solutions.

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Zendesk for HR

Deliver the best employee experiences.

A service-first CRM company that provides a flexible solution for internal HR support and case management.

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Ivanti Neurons for HR

Deliver a better employee experience from hire to retire.

An HR service management solution that provides a consumer-like experience for employees to get HR support.

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UKG HR Service Delivery

HR service delivery that empowers your people.

A platform to manage employee documents, automate processes, and handle employee requests and cases.

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Jira Service Management

High-velocity service management for all teams.

A service desk solution from Atlassian that empowers HR, IT, and business teams to deliver great service experiences.

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BMC Helix Digital Workplace

Provide intelligent, omni-channel experiences that help your employees get work done.

An enterprise platform that provides a single, intelligent engagement portal for employees to access services from HR, IT, and other departments.

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Workday Help

A comprehensive knowledge and case management solution to help employees get the HR information they need, faster.

An HR service delivery application within the Workday ecosystem for case management and knowledge base.

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Oracle HR Help Desk

Provide exceptional HR service to every employee.

A complete service solution integrated with Oracle Fusion Cloud HCM for managing employee inquiries and cases.

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SAP SuccessFactors Employee Central Service Center

Provide consistent, efficient, and centralized HR services.

An integrated service delivery solution for SAP SuccessFactors to manage employee inquiries and provide HR support.

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